Phone Hours

Monday through Friday 8:30am to 11:45am

Monday, Wednesday, Friday 1pm-4:30pm

Tuesday and Thursday 1-7:00pm

Walk-In Hours

 Monday through  Friday  9am till 10am

Walk-In Hours are designed to provide efficient care of common illnesses of short duration. You do not need to call ahead or schedule an appointment. Simply show up at the office during the "Walk-In Hours" and fill out a Walk-In slip. You will be seen on a first-come-first-serve basis. Although we make every effort to see all who arrive, we reserve the right to triage or have you schedule an appointment if the problem is chronic or too complex. The bottom line is - we want to provide excellent care and sometimes a longer, scheduled visit would be more appropriate.

This list shows examples of typical Walk-In problems:

• Ear pain
• Fever of short duration
• Cough less than 2 weeks
• Asthma attack
• Abdominal pain of short duration
• Vomiting
• Diarrhea less than a week
• Sore throat
• Pink eye
• Recent trauma

Weekends

Families are asked to call our office on Saturday or Sunday morning between the hours of 8:15 and 9:30 A.M. to schedule a time to come in.

BILLING AND CREDIT POLICY

At Penfield Pediatrics, our main goal is to provide the highest quality health care for our patients. In order to achieve this goal at a reasonable cost, we need your cooperation. Please note the following policies regarding billing for services rendered in our office:

• Please bring your insurance card and photo ID to every appointment.
• Full payment for all deductibles, co-payments, and co-insurances is expected at the time of your appointment unless other arrangements are made by our billing office.
• You are responsible for payment of any service requested and/or approved by you which is not covered by your insurance company.
• It is your responsibility to know what is covered or not covered by your insurance carrier. Upon request, our billing office can help you obtain this information.
• In the unlikely event that we do not participate with your insurance, full payment is expected on the date of service. We will provide sufficient documentation for you to submit a claim to your insurer and reimbursement will be sent directly to you.
• Payments not made on the date of service will incur a $10.00 service charge. To avoid this fee, you may return to or call the office before the end of the same day to make payment by cash, check, or credit card (Visa or MasterCard).
• There will be an additional $5.00 added to your account each month for failure to make payment or make alternative arrangements with the billing office.
• If your bank returns a check to us, a service charge of $35.00 will be added to your account.
• If an appointment is broken or canceled with less than 24 hours notice, your account will be subject to a $25.00 missed-appointment fee. We reserve the right to waive this penalty depending upon special circumstances. As a courtesy, we make every effort to confirm your appointments. However, it is your responsibility to document your scheduled appointments as they are made and to keep them.
• Keep your account current by making timely payments and remain in contact with the billing staff (377-8105) regarding any payment arrangements. Remember, it is our policy that BOTH parents/legal guardians are responsible for your child’s bills regardless of any outside financial/legal decisions.
• All accounts not current are subject to the collection program and can result in a loss of privileges and relationship. Penfield Pediatrics has the right to collect all reasonable costs, interest/billing fees, attorney fees, and collection agency fees associated with a legal action taken to recover a debt for services rendered.
• We accept VISA and Mastercard.  As of 1/1/11 we will no longer accept American Express due to increased fees.
  

Financial hardship should never stand in the way of medical care. Open communication can benefit both parties. Any hardship should be confidentially discussed with the Billing Office as soon as possible so as to avoid a difficult situation.

Please feel free to call the Billing Office at 585-377-8105 with any questions about our policies.