Coronavirus

585.377.0840

21 Willow Pond Way #200, Penfield, NY 14526

ABOUT EXPECTING? RESOURCES PATIENT FORMS NEWS CONTACT

Coronavirus

Coronavirus (COVID-19)

The CDC along with state and local health departments continue to track COVID-19 cases and advise on the best measures to prevent, test for and treat the disease. Our knowledge about the virus continues to evolve. For general questions about COVID-19 we recommend that you visit the websites for the CDC and the New York State Department of Health. Both are linked below:

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.health.ny.gov/diseases/communicable/coronavirus/

Local Health Departments

Monroe County: 585-753-5555
https://www2.monroecounty.gov/health-coronavirus

Wayne County: 315-946-5749

Ontario County: 585-396-4343

If you are calling our office with concerns or for an appointment:

- If you are considering bringing your child to our office for an appointment and you think he or she may need to be evaluated for COVID-19 please call the office first and tell our staff. Please also notify staff if the adult accompanying your child has been exposed to COVID-19, has symptoms of coronavirus or has tested positive.

- Walk-in hours are cancelled until further notice.  Patients or families that arrive at the office without an appointment will be directed to return to their car and call for an appointment.

- We will continue to see patients by appointment during our regular business hours. Phones go on at 8:15am daily for scheduling.

- We have made many modifications to distance and separate our well patients from our sick patients including calling from the parking lot on arrival, using dedicated exam rooms, immediate rooming and exiting.

- All check in and copay processing procedures will be completed by phone.

- We ask that you activate your child's portal account to allow for a paper free visit. This allows for electronic completion of forms prior to the appointment and electronic notification of test results and clearance documents after the appointment.

- Masks must be worn by everyone over the age of 2 years.

- We will be disinfecting our rooms between every visit of any kind and then another deep cleaning of the office at the end of each day.  Our office uses CDC recommended Clorox Healthcare Grade Bleach Germicidal Cleaner on all services throughout our space during the day and Re-Juv-Nal overnight. Staff is continually cleaning exam rooms, waiting room, pens, clipboards and many other surfaces for your protection, and ours.

- You will notice the increased use of personal protective equipment within the office.

- When possible please have only one healthy adult accompany your child under 18 for his or her well child visit.

Testing:

We perform testing for COVID-19 in our office for patients with symptoms. We are able to obtain and send the nasopharyngeal swab PCR test for active infection. The PCR test is the most accurate test available and it is different from the rapid antigen test that schools are using to screen students. Insurances currently will not pay for COVID-19 testing for individuals without symptoms. If your child does not have symptoms but you would like him or her to be tested for COVID-19 because of an exposure or other reason you can arrange a test at Monroe Community College or the other two community sites listed below. The MCC site performs the PCR test. The other sites perform the rapid antigen test. All of the sites below are funded by state and local government so there is no charge for testing there:

MCC - https://www.monroecc.edu/coronavirus/nys-covid-19-testing/

Rochester - East High School, 1801 E. Main Street, Rochester
Saturdays 11:00am - 2:00pm beginning December 5th

Brighton - Temple B'rith Kodesh, 2131 Elmwood Ave, Rochester
Tuesdays and Thursdays from 2:00pm - 4:00pm beginning December 8th.

If you are a Monroe County resident you can also use this site to search and register: https://www.monroecounty.gov/health-covid-19-testing

Telemedicine:

- We now have telemedicine available for many visit types or concerns. Please call our office to schedule a video visit. Once scheduled you will receive a text or email with a link to connect with the video visit. This can be done easily with a computer or smart phone. One click. You will be having the visit with one of our providers. We bill your insurance like an office visit however many insurers, including Excellus and MVP, have agreed to waive all co-pays and deductibles related to telemedicine during the coronavirus state of emergency. If you are not sure you should contact your insurance company to confirm coverage.

As always, you can call our office at any time with medical concerns. If you have a non-urgent concern (one that does not need to be addressed the same day) you may consider utilizing the patient portal to message us.

For more information about prevention at home, talking with your children about COVID-19 and preparing for changes in their daily lives visit the American Academy of Pediatrics site below: