Coronavirus (COVID-19)

COVID-19 is the official term for the novel coronavirus that began in Wuhan, China and has since spread worldwide.  The CDC along with state and local health departments are tracking the virus and advising on the best measures to prevent, test for and treat the disease.  Our knowledge about the virus and its spread is evolving quickly and there are new updates daily.  For general questions about COVID-19 we recommend that you visit the websites for the CDC and the New York State Department of Health.  Both are linked below:

Local Health Departments
Wayne County 315-946-5749
Ontario County 585-396-4343

If you are calling our office with concerns or for an appointment:

-  If you are considering bringing your child to our office for an appointment and you think he or she may need to be evaluated for COVID-19 because of symptoms or exposure please call the office first and tell our staff.  Please also notify staff if the adult accompanying your child has been exposed to COVID-19, has symptoms of coronavirus or has tested positive.

-  In an effort to keep coronavirus exposure to a minimum among our patients, their families and staff, walk-in hours are cancelled until further notice beginning on Monday 3/16/20.  Patients or families that arrive at the office without an appointment will be directed to return to their car and call for an appointment.  

-  We will continue to see patients by appointment during our regular business hours.  Phones will go on at 8:15am daily for scheduling. 

-  We are currently seeing only well child visits in the morning.  We have extended our well child visit availability into the afternoon to meet our patient needs.  We are seeing acute, sick or injured patients in the afternoon separately.  We have made many modifications to distance and separate our well patients from our sick patients including calling from the parking lot on arrival, using dedicated exam rooms, immediate rooming and exiting.

-  All check in and copay processing procedures will be completed by phone. 

-  We ask that you activate your child's portal account to allow for a paper free visit.

-  Masks must be worn by everyone over the age of 2 years.

-  We will be disinfecting our rooms between every visit of any kind and then another deep cleaning of the office at the end of each day.  
Our office uses CDC recommended Clorox Healthcare Grade Bleach Germicidal Cleaner on all services throughout our space during the day and Re-Juv-Nal overnight. Staff is continually cleaning exam rooms, waiting room, pens, clipboards and many other surfaces for your protection, and ours.

-  You will notice the increased use of personal protective equipment within the office.  

-  Please have only one healthy adult accompany your child under 18 for his or her well child visit.


We are able to test for COVID-19 in our office.  We are able to obtain and send the nasal swab (PCR) test for active infection.  We are also able to order the antibody test (IgG) for evidence of past infection.  The antibody test is a blood test and the sample must be obtained at a URMC lab location.  Your child must meet certain medical and historical criteria to make this test considered appropriate and for it to be covered by your insurance.  The determination of whether the antibody test is appropriate for your child must be done as part of a visit.


We now have telemedicine available for many visit types or concerns.  Please call our office to schedule a video visit.  Once scheduled you will receive a text or email with a link to connect with the video visit.  This can be done easily with a computer or smart phone.  One click.  You will be having the visit with one of our providers.  We bill your insurance like an office visit however many insurers, including Excellus and MVP, have agreed to waive all co-pays and deductibles related to telemedicine during the coronavirus state of emergency.  If you are not sure you should contact your insurance company to confirm coverage.

We ask that you bear with us as we make ongoing adjustments as recommendations change.  We will continue to work hard to address all of the concerns and needs of our families in these unusual times.  We have a great team at Penfield Pediatrics and great families that come to us.  With patience and diligence we will all weather this storm together.  As always, you can call our office at any time with medical concerns.  If you have a non-urgent concern (one that does not need to be addressed the same day) you may consider utilizing the patient portal to message us.   

For more information about prevention at home, talking with your children about COVID-19 and preparing for changes in their daily lives visit the American Academy of Pediatrics site below:

2019 Novel Coronaviruses
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PHONE (585) 377-0840 LOCATION 21 Willow Pond Way #200
Penfield, NY 14526

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